Each day at 6:00 AM EST, a daily summary
will be sent to your email address, with the last 24 hours of email that
appears to be spam or virus and that has therefore been trapped by the email
You are able to manage your trapped email by going to the following URL: https://mail.netkeepers.com/spamconsole. If you are having difficulty with your IE browser to manage trapped mail, please add netkeepers.com to the Compatibility View (Select Tools, Compatibility View settings, ADD netkeepers.com)
Please go to the web link https://mail.netkeepers.com/spamconsole. You will see the following login screen, if you are a first time user then click on Register new user or click on Forgot your password to conduct automated password recover.
Enter your COMPLETE EMAIL ADDRESS and press SUBMIT
You will receive an email with a password, then go back again to the web link
https://mail.netkeepers.com/SpamConsole and login with your email address and password.
Once logged in, you will be at the main Home page which will allow you to manage current SPAM that has been held, by either Unblocking (this will deliver blocked message to your mailbox), Blocking them (Do not add address to Block Senders as the spam has already been blocked).
You can also manage who else can see your SPAM by adding their email address to the Delegates section.
If you belong to a distribution group and/or have aliases please add them to this area so you will be able to receive SPAM digests for emails that are not just your primary email address
This is a self-managed system meaning that you can manage your email directly from the web browser, however if you still need support from NetKeepers, follow the standard procedures as follows:
1. Send email to firstname.lastname@example.org and describe the issue you are having.
2. Phone 905-307-5165 and create a ticket with the agent. Please note the agent is a non-technical resource and can only create the ticket for you, a representative from NetKeepers will contact you after the ticket has been created.